FREQUENTLY ASKED QUESTIONS

shop-related customer questions

How long does shipping take to...?

These are my shipping estimates:

  • Shipping to Germany: up to one week
  • Shipping to Great Britain: approx. 1 - 2 weeks
  • Shipping within Europe: approx. 1 - 2 weeks
  • Shipping to the United States of America: approx. 2 - 4 weeks
  • Shipping to Canada: approx. 2 - 4 weeks
  • Shipping to Australia: approx. 3 - 4 weeks
  • Shipping to other countries: 2 - 4 weeks

My items ship worldwide. During busy times (like 1 - 2 months before Christmas) shipping can take around two weeks longer. Orders are shipped within 3-7 business days of the payment going through. 

What are the shipping costs to...?

The shipping costs vary from country to country and item to item. The shipping costs for each item (to the country of your choice) can be found here.

Which payment methods are available?

You can pay via PayPal (which allows credit card, debit card and bank transfer) or Stripe (payment with credit card and debit card). Items are shipped after the payment has gone through.

How are your items packaged?

Buttons, pins and jewellery are shipped in a padded envelope to ensure safe arrival. Stickers are shipped in a standard envelope.

Can I request a topic / custom design?

It is my aim to make my shop as inclusive as possible for marginalised identities, so all suggestions for topics around sexuality, gender and feminism (this means inclusive feminism for all women) are much appreciated. You can send them through social media (links are on the home page) or through the Contact page. A design can take some time to be made and will to some extent be made based on demand, so please don't be disappointed if I can't create it right away.

 

Custom designs in the usual sense (a private design for only one person) unfortunately cannot be accepted at this time.

Do you sell t-shirts too?

On my Redbubble account you can buy my designs printed on all kinds of things that I can't make myself, so head on over there to check out t-shirts, tote bags, vinyl stickers and more!

Why are all your prices in euros (€)?

Unfortunately I can only set one currency for my shop, but you can find the handy dandy Google currency converter here!

I am transgender and have to use my given name for my order for stealth, safety, or other reasons.

In this case you can put your given name in the Shipping Address section at checkout and use the Billing Address section for the name you want to be addressed with in your order's emails.

I have a question about my order that is not answered here, where can I ask?

You can either send me an e-mail to customerservice(at)riotcakes.com or a message through the Contact Page!

Where do I find your return policies?

other shop-related questions

Would you sell wholesale?

Yes, I would! Please message me here if you are interested.

Do you have a Newsletter?

May we feature you / your items in our gift guide?

As long as it supports the cause, yes please! And please send me a link once it's published, I'd love to see it and share it on my social media.

Did you know that you were featured on ...'s site / in ...'s gift guide?

If I didn't I will be very happy that you told me! Thank you!

What does MOGII mean?

MOGII stands for Marginalised Orientation, Gender Identity and Intersex. That means it includes marginalised sexual and romantic attraction / orientation, marginalised genders and intersex people. 

My feminism is inclusive; I ever say/write, or produce, anything offensive (i.e. racist, transphobic, etc) then please tell me, and I will do my best to correct it ASAP. Thank you!